Very Impressive Product
I bought the Hestia Nutri-Max CPJ after being burned by the so called patent holder in this field, Hurom. Hurom’s India distributor ( True_Commerce) had sent me a refurbished product with clear markings of shoddy job they had done to put the product together product again. Big Thanks to Amazon, I was able to return the Hurom product with full refund ( although it took some time) The above experience led me to believe that such a complex and expensive product needs direct support from the manufacturer who prioritize the Indian client, and I narrowed down to both Kuvings and Hestia. Kuvings B1700 product ( which was in my budget) seemed to me as a made for 3rd world product with no such product existing in the US, I always encourage folks who buy equipment from overseas vendors to check if they are selling you what they will sell in the US, if not stay away. Kuving’s most premium offering the EVO 820 does not even sell in India as I write this ( Jan 8th 2022), this led me to believe that India is not a priority market to Kuvings and they just want to “dump” their low value product B1700 which they don’t even sell in the western world. Always remember friends – BEST SELLING MAY NOT BE THE BEST FOR YOU- Don’t follow the herd and use your brains !Now, coming to Hestia Nutrimax after using this for 1 week, here is my brief review:Pros+Very easy to assemble compared to Hurom, I did not even need to read the manual ( although I encourage everyone to RTFM)+ The juice output is perfect, I tried watermelon, orange, green juices so far with no problem, the pulp was so dry that it was unbelievable+ Easy to clean, but you need to ensure you clean up immediately+ Indian company which designed the product but used patent holders components from Japan,Korea and US, this is what Indian tech is good at – we may not be the best “fundamental innovators” but we are masters in “systems integration” of products – case in point our defense, our IT industry and pharma industry – This kind of mindset ensures that you are able to make products at lower costs and high acceptable quality, as you compare the features between Hestia and Kuvings this aspect would stand-out to you+ Three strainers are provided, whereas the competition only provides 1 and rest is chargeable, this means the total cost of ownership is higher in competition+Lower cost of spares, this is alluded to also in the Q&A but I am yet to find the spares table which they are talking about+ Good warranty on the motor,electronics and the plastic parts ( against manufacturing defects) – I felt that in this regard with what the competition was offering, I would be screwed if anything other than motor went kaput+ Plastic used seem very sturdy and well put together on par with Hurom HP, although the design was slightly more aesthetic with Hurom ( I can live with that)Now, coming to the Cons- They need to invest more on the “packaging” aspects of the product, example – the manuals, recipe books which come with the product are very anemic and not worthy of the kind of amount which has been paid for the product, the company needs to understand that the consumers of a 17000 rs juicer are those who are used to products from Apple, Samsung etc, who “premiumize” the consumer experience – they need to invest in better paper of the recipe book ( and more recipes for Ram’s sake !) – remember this will be on kitchen slabs of consumer and the paper is so thin it will disappear and discolor in no time- Please pay more attention to these minute details if you want to displace kuvings b1700 from the throne-Improve your website and add more recipes which are a add-on to the basic booklet you provide, what good is a juicer if you don’t increase the scope for your consumers to make best use of it-Improve your Warranty registration process, its stuck in the 90s, “take a picture and email /whatsapp” – it should have been a simple web-form with a auto-notification that the warranty is in place. Again customer experience detail is lacking, customer support needs to come out of the “lala company” mindset and embrace 21st century technologies- There is a lot of good information in the Q&A section of the Amazon product page which Hestia themselves have provided answers, why is this information not on the website? I had to literally go through 200 odd questions to satisfy myself that this is an Indian product which stands-out and can compete with the best in the world